Who are we?
We’re tippmee Limited (‘we’, ‘our’, ‘us’) and operate under the name tippmee. This notice explains how and why we use your personal information when you open an account and use our service, card or QR code or any other style of products we offer.
Got a question about something in this notice?
Chat with us on email at [email protected] or Live Chat on our website.
Information you give us through our sign-up form
- Details you give when you sign up for a tippmee account, first name, last name, phone number, home address, email address, bank sort code/account number.
- The log in credentials and settings you choose, so we can give you the services you ask for safely.
- Your profile name and picture if you add one.
- Information you give us through tippmee chat so we can help you.
- Answers you give to surveys so we can improve our services.
Your Bank Details
We do not store or save your personal bank details or your tips on the tippmee server. Your Bank details and any money transactions are totally secure through our Payment Processing Partner.
Information we collect if you get in touch
- The phone number you’re calling from and information you give us during the call.
- The email address you use and the contents of your email (and any attachments).
- Public details from your social media profile (like Facebook, Instagram or Twitter) if you reach out to us via these platforms, and the contents of your messages or posts to us.
Information we collect when you use our services
We collect this information to give you services in a safe and lawful way, and to keep improving them. This includes:
- details about payments to and from your tippmee account.
- details about services from us and our partners that you express interest in.
- details about how you use our service.
Our reasons for using your information
European Data protection laws say we need to have a lawful basis for using your personal data. At least one of the following must apply: contractual or legal duty, legitimate interest, public interest, vital individual interest or consent. In this section we explain which one we rely on to use your data in a certain way.
We can use your data for a contract we have with you when you sign up to tippmee
We use details about you to:
- give you the services we agreed to in line with our terms and conditions.
- send you messages about your account and other services you use if you get in touch, or we need to tell you about something.
- exercise our rights under contracts we’ve entered into with you, like managing, collecting and sending money we owe you.
- investigate and resolve complaints and other issues.
We need to use your data to comply with the law
- confirm your identity when you sign up or get in touch.
- prevent illegal activities like money laundering, tax evasion and fraud.
- check your credit history and financial circumstances.
- keep records of information we hold about you in line with legal requirements.
When it’s in our ‘legitimate interest’
We need to use your data for our legitimate interests, or those of a third party. This means using data in a way that you might expect us to, for a reason which is in your and/or our (or a third party’s) interest and which doesn't involve overriding your privacy rights. We:
- tell you about products and services through email or other channels, like social media companies, based on how you use our products and services and other information we hold about you. We do this so we can make sure our marketing is useful. That includes instructing platforms to show or not show tippmee adverts to existing customers.
- show where you were when you received a tip
- give you reports on how much money you have received over a specific period of time
- protect the rights, property or safety of us, our customers or others.
- carry out security and maintenance checks to make sure our service, website and other services run smoothly for you.
We’ll ask for your consent to:
- record any issues you want us to know about, like a gambling addiction or information about your health, so we understand how to best support you
- tell you about our products and services, and those of our partners by email. You can unsubscribe from these by email
- help protect you against fraud by tracking the location of your phone if you’ve authorised it (iOS)
- show your profile picture in the app if you add one
- share information about you with companies we work with when we need your permission
You don’t have to share information about yourself if you don’t want to. But if you don’t, you may not be able to use some (or any) of our services.
Who we share your data with?
Companies that give services to us. Here we mean companies that help us provide services you use and need to process details about you for this reason. We share as little information as we can and encrypt and/or make it impossible for you to be identified by the recipient where possible
- Know Your Customer (KYC) and Anti-Money Laundering (AML) service providers that help us with identity verification or fraud checks
- cloud computing power and storage providers
- companies that help us with functional analytics (to help us solve technical issues with the service for instance)
- companies that help us with marketing (but we won’t share identifiable personal data with third parties for their own direct marketing unless you give us permission, and you can opt out any time)
- software companies that we use for emailing you
- companies that help us with customer support
Law enforcement and other external parties
We may share your details with:
- authorities that spot and stop financial crime, money laundering, terrorism and tax evasion if the law says we have to, or if it’s necessary for other reasons
- the police, courts or dispute resolution bodies if we have to
- other banks to help trace money if you’re a victim of fraud or other crimes or if there’s a dispute about a payment
- any other third parties where necessary to meet our legal obligations
We may also share your details with people or companies if there’s a corporate restructure, merger, acquisition or takeover.
How long we keep your information
We keep most of your data as long as you’re using tippmee, and for 6 years after that to comply with the law and if we face a legal challenge. In some circumstances, like cases of anti-money laundering or fraud, we may keep data longer if we need to (that’s in our legitimate interest) and/or the law says we have to.
To work out how long we keep different categories of data, we consider why we hold it, how sensitive it is, how long the law says we need to keep it for, and what the risks are.
You have a right to:
- access the personal data we hold about you, or to get a copy of it
- ask for a copy of your personal data in a portable (machine-readable) format or make us send it to someone else
- make us correct inaccurate data
- ask us to delete, 'block' or suppress your data, though for legal reasons we might not always be able to do it
- say no to us using your data for direct marketing and in certain other ‘legitimate interest’ circumstances
- withdraw any consent you’ve given us
- ask a member of staff to review a computer-made (automated) decision
To do any of these things, please contact us by email [email protected]
EU data protection laws, like the GDPR, give us one month to respond.
Where we store or send your data
We may transfer and store the data we collect from you to organisations outside the European Economic Area (‘EEA’). When we do this, we make sure that your data is protected and that:
the European Commission says the country or organisation has adequate data protection
How to make a complaint
If you have a complaint about how we use your personal information, please contact us through on email to [email protected] and we’ll do our best to fix the problem.
Changes to this notice
We’ll post any changes we make to our privacy notice on this page and if they’re significant changes we’ll let you know by email.